Operator Finance Gossip/Text
Bank tellers will always have various performance indicators to complete, but CCB’s move this time is too undesirable. According to a Weibo netizen, he was asked to download and register the “CCB Jianrong Home APP” when he went to China Construction Bank to handle business recently, and completed the task of browsing two listings. According to this netizen, after he told the CCB teller that he was wasted time, the teller did not apologize, but said with a smile, “How can your time be wasted”.
And this phenomenon is not accidental in CCB. According to the comments on Weibo, many netizens following the trend and voicing about business in CCB will be required to download real estate apps that have nothing to do with the business.
The “CCB Jianrong Jiayuan APP”, which has been complained by many netizens, is a leasing service platform under CCB. As early as 2018, China Construction Bank established a housing rental business company. It was one of the first banks in the “banking department” to enter the housing rental market. I wonder if it has been vigorously promoting APP recently, which has caused so many cases of inducing customers to download software.
However, even if there are requirements for the number of grassroots staff inviting customers to download the APP, CCB employees cannot do so, cheating customers to download without clarifying the reason. Some business halls do not provide Wi-Fi and directly use customer traffic.
It is not uncommon for bank employees to induce customers to complete various indicators. Not long ago, Bank of China tellers also used mobile banking to defraud customers to open securities accounts. China Construction Bank and Bank of China, as the top state-owned banks, should regulate the work behavior of their employees?
Reprint indicated source：Spark Global Limited information