Netizens in the Black Cat complaints platform to reflect a project in Dengzhou City, Henan Province, cut corners. Photo provided by interviewees
Housing issues are related to people’s well-being, so is decoration. However, multi-level subcontracting, lack of supervision and rights protection difficult, full marks of negative construction commitment, hardcover room becomes “surprised room”…… The masses ridicule decoration market everywhere pit. Conflicts and disputes are prominent in some localities, which have become an area of high incidence of letters and visits.
What routines does the housing decoration market have? Why is it difficult to manage? Is there any good prescription to promote the healthy and orderly development of the industry? Xinhua Daily Telegraph reporters launched an investigation.
Hardcover changed to “surprised outfit”, “has not yet collapsed”
Before it was time to move in, the whole flue of Phase 9 Building collapsed… Not long ago, many owners of Hailiang Tangning House Community in Xi ‘an, Shaanxi Province, reported that the hardcover rooms delivered in October last year really surprised them, “before they moved in, they collapsed!” “It’s scary. It’s like an earthquake.”
Reporters saw at the scene, the collapse of the part involved a layer to nine layers, large stones scattered on the ground. A few owners express, these hardbound room problem is not little, include balcony beam craze, enter a door to have crack, floor empty to beat, pass door stone craze to wait.
Ms. Li from Nanjing, Jiangsu also said: “The house I bought in Maigao Bridge claimed constant temperature and humidity, but the exterior wall material was flammable and caught fire. The developer promised to change the material, but later not only did not change but also thickened it.” What’s more, Ms. Li said, gas pipes are exposed, and some even through the bedroom or kitchen door, if the gas leak, the consequences can not be imagined.
The price includes the cost of decoration, but the problem is frequent. The house price of Chunqiu Huating Community in Hangzhou, Zhejiang province, is 33,000 yuan per square meter, including 6,000 yuan per square meter for decoration. But when the owners came to check the house but found that a house problem is less than dozens, more than hundreds, some owners also found serious gas leakage.
A few brand developers also suffer frequent complaint.
In 2020, two hardcover buildings in Poly Lingxiu Qiancheng, Nanning City, Guangxi Province, were complained by owners: shoe cabinets and cabinets were not covered with ceramic tiles, part of the sewerpipe was rusted, and the wood floor was loose… Although the owners repeatedly reflect to the developer, but has not been solved.
The third phase of Chongqing Vanke Yulan Road are all hardcover houses, which were successively delivered in October 2020. Many owners found that there were problems in the houses, and hundreds of owners collectively defended their rights in the sales department. Owner reflects, house toilet ceiling oozes water seriously, as “water curtain hole”. Disassembled found that the water pipe, waterproof material quality is very poor, the floor drain, pipe size is not on.
The public part of the hardcover housing district has become a “disaster area”.
Hangzhou, a developer revealed that large to the garden landscape, small to the entrance hall, all can be reduced. These are basically not reflected in the contract and model housing, even if the developer had external publicity or verbal commitment, once these areas are reduced, it is difficult for buyers to protect their rights.
Housing – related conflicts and disputes are prominent, into the field of high incidence of letters and visits. Property disputes accounted for 22.1 percent of all disputes in 2020, according to a report from Wuxi, Jiangsu province.
The Jiulongpo District Market Supervision Bureau in Chongqing said the complaint issues involved a large amount of money and a large number of people. Experts and insiders believe that hardcover room frequent complaints behind, highlighting “hardcover profiteers” are suffering from regulatory weakness.
Housing decoration into a black hole of trust, routine more difficult to supervise
China’s building decoration industry residential decoration business annual output value of more than 2 trillion yuan. However, the survey found that not only hardcover room problems, second-hand room decoration “sales” color is too heavy, the pricing method is complex, the same routine, rights protection is difficult.
“Acceptance is the right to protect their rights”, many residents joked that the decoration was a pit into life. Reporters in idle fish, in place and other platforms search found that the decoration market water, electricity, mud, paint, bricklayer, wall and other links have businesses to provide services, offer 1 yuan, 8 yuan, 58.9 yuan to thousands of yuan, asked customer service said is low drainage, on-site bargaining. “Unreliable, the decoration construction team hit the load-bearing wall of my home, the neighbors complained, and made trouble to the police station.” Ms. Zhai, a citizen of Jianye District, Nanjing, said, “It is an obstacle that must be passed through in life.”
The citizen of a few interviews expresses, decorate a company more it is commitment full mark, construction negative mark, say well done poor. Ms. Li, a citizen of Nanning, said that her house decoration, a budget of 300,000 yuan, signed a contract, but the construction is full of problems. “The price of building materials is 20 to 30 percent more expensive than the market price, the most expensive times, the measured area is a few square meters more than the actual area, to communicate but was accused of not understanding the market, and finally spent more than 100,000 yuan than the budget.”
Ms. Tang, a resident of a community in Chanba Ecological District of Xi ‘an, bought a second-hand house for decoration in 2017. The waterproof layer of the toilet was not done well, and the water on the ground slowly penetrated into the downstairs residents, causing neighborhood conflicts. “Later, I found out that the construction team was not qualified and had to admit failure because of my negligence.” Ms. Tang said, but she invited a repairman to re-lay waterproof materials, but later found that the water is still leaking, then contact the repairman, only to find that the other party has been “shielded.”
It is difficult to identify contract traps, lack of industry standards and unclear personnel qualifications, which are also common problems in the field of decoration at present. A few consumer report, sign with the businessman when decorating a contract, often encounter “contract trap”.
Nanning citizen Wei Zheng said, the contract that decorates a company to sign several pages, a lot of do not understand, there are many “hide” clauses the general person does not discover. If decorate material to choose, decorate service respect, express ambiguously. The contract decoration garbage cleaning freight, material transportation costs account for 10% to 15% of the total cost of decoration, “when the money was found, because written in the contract, can only eat dumb loss.”
Nanning a decoration company staff said, the company has a designer grade a certificate, construction grade b certificate, asked why not posted in the obvious place, the employee answered that the company is to do electricity started, these certificates are not good posted out. The reporter asked whether all the staff has a practicing certificate, the employee is vague. Several decoration companies visited said that the decoration master has long-term cooperation with the company, but it does not belong to the company’s employees.
Not only can not understand the decoration, decoration can not be seen, the lack of supervision also leads to rights protection difficult.
Reporters found that many decoration companies require payment before decoration, funds without third-party supervision, some decoration problems in the official check-in or even a few years later will be exposed, the difficulty of rights increase. “Only from the appearance of the finished product is difficult to see the quality of the decoration.” Ms. Li of Nanning citizen says, her house enters about a year after the wood floor appears moldy, warped edge and other problems. “If you’ve already given the money, it’s hard to defend your rights.”